Customer Contact

Our customers are at the heart of our business, so our great Customer Contact team is central to Sovereign. 

They’re often the main point of contact for our 140,000 customers.  Our talented teams deal with a variety of queries, no day is the same.

Why join our Customer Contact team?

  • Based at our modern new offices in Basingstoke, Basing View, we have ample parking, free tea and state of the art coffee machines - plus a subsidised café.
  • Most positions offer Monday to Friday working, but out of hours and weekend roles are also available, as well as the opportunity for hybrid working, if you prefer!
  • Our specialist training academy makes sure you’re equipped to succeed before you become the face of our business on the phone. You’ll have the chance to grow your skills through our bronze/silver/gold progression programme, which offers extra training and variety as you develop.

Sound like your kind of place? See the roles on offer or find out more about how to apply.

Black and white image of an employee smiling at the camera
“ It’s a great atmosphere with a constant support network around you in the office. The free parking is a good perk too compared to a lot of places.

Zoe Customer Contact Advisor

Black and white image of an employee smiling at the camera
“ Career progression with the company is what got me excited for the job. The fact that I could build my way up.

Megan Customer Contact Advisor