Quarterly report July - September

Merger with Network Homes 

We’re now known as SNG (Sovereign Network Group), having merged with Network Homes on 1 October 2023.

The merger doesn’t affect your right to live in your home and you have the same lease or tenancy agreement. Initially you’ll notice little difference: you’ll still be dealing with the same teams as you do now and contact us in the same way to access services, make a payment or request a repair.  

Longer-term, merging will let us do more for all our customers. As one organisation we can invest more into existing homes, services, local communities and building more homes.  

Working locally 

Our Locality Officers have received extra training to make sure they have the skills and knowledge to do the best in their roles. The teams spend lots of time in our communities and they’ve been inviting some customers to locality consultations, so we can get people's views on opportunities and issues within their area. 

In Wantage, we invited customers to give their thoughts on a proposed play park on the local green. Similarly, in Southampton, we asked households to get involved in creating an action plan of improvements for local outside spaces. 

And we’re pleased to see that customer satisfaction has increased this quarter around our ‘Positive contribution to neighbourhoods’ Tenant Satisfaction Measure (TSM). 

How our teams are making a difference 

Watch the video below to find out how our teams are making a difference to customers.

Our Q2 highlights 

Watch the video below to find out some of our Q2 highlights.

Other key activities this quarter 

  • We were Highly Commended in the 'Safety and compliance initiative of the year' award by the Association of Safety Compliance Professionals (ASCP). 
  • We had nearly 1,700 engagements from young people who have directly taken part in our Sovereign #iwill Fund youth social action projects. We have also just launched our latest #iwill grants programme
  • Thanks to negotiations with our boiler suppliers, we’ve saved £260k since the beginning of the year. These savings mean we can upgrade more boilers sooner than planned, benefitting an extra 70 homes. 
  • We distributed £8,255 of funding to support local organisations to deliver summer activities and food programmes for families, children and young people. This programme really helped to relieve some of the pressure points that families faced during the summer. 
  • We gave 13 projects a grant of £500 each to support a range of environmental projects. This included recycling programmes, litter picking and “swap” sessions for unwanted goods.

How we’re performing

Turning things around 

We know we don’t always get things right. But the video below illustrates how we try to correct things if that happens.

Our news 

We publish news stories throughout the year.  In quarter 2, we released 11 stories - you can read them on our News page. From October 2023, you can catch up on all our news on the SNG website Opens in new window.

Press release

Sovereign and Network Homes merge to form SNG

On Sunday 1 October 2023 Sovereign and Network Homes merged to form SNG (Sovereign Network Group). 

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Press release

ESG report tracks progress and performance

Sovereign Housing has today published its third Environmental, Social and Governance (ESG) report, covering the 2022/2023 year.

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Planting seeds today for a better tomorrow

Solent Youth Action (SYA) is a charity based in Eastleigh, focusing on creating support and routines for young people who might otherwise lack this in their school and home environments.

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