Helping you save money

Save money on your energy

If you’d like to speak to us about how to save money on your energy, please email or call 0300 5000 926 and ask for the Financial Inclusion team. You can also book onto our free energy webinars which are running throughout February and March 2024.

If you’ve missed a rent or service charges payment, or you think you might, we can help. Please get in touch with us today.

Updated 3 January 2024

Information about energy price cap updated

Cost of living support

We have brought together sources of support and advice to help you face rising costs. 

The government has announced the energy price cap (also called the Energy Price Guarantee) will increase to £1,928 a year  Opens in new window between 1 January to 31 March 2024 for a typical household.

This is not the maximum a household could be charged, but based on typical consumption. What is fixed is the price per unit of energy and the standing charge, so being conscious of your energy consumption can still help with your fuel bills.

If you’re struggling to pay your rent or bills, please contact us or get in touch with your usual SNG (Sovereign Network Group) contact to see how we might be able to help you.

Don’t be tempted by loan sharks Opens in new window, high-interest credit or store cards - they target people who are already struggling with rising costs and you could get stuck with unaffordable repayments.

Household Support Fund (HSF)

Councils have been allocated money to help the most vulnerable households with essential food and energy costs. Search on your local council’s Opens in new window website for details – conditions apply.

Cost of living payments for low income families

Eligible means-tested benefits claimants, including those on Universal Credit, Pension Credit and tax credits, are due the last of three cost of living payments direct to their bank account:

£299 – Third Cost of Living Payment – made between Tuesday 6 February and Thursday 22 February 2024

Eligible claimants will receive the payments automatically. They do not need to contact DWP or do anything to receive the payment.

There will also be a separate £300 for pensioners during Winter 2023/4 on top of their Winter Fuel Payments, paid from November 2023. Find out more information on the cost of living payments Opens in new window 

Warm Home Discount Scheme

If you’re eligible, you could get £150 off your electricity bill for winter 2023 to 2024 under the Warm Home Discount Scheme Opens in new window. The money is not paid to you - it’s a one-off discount applied to your electricity bill between early October 2023 and 31 March 2024.

Further information on support available

Please note that the information below was correct as 8 December 2023

Support in your area

Money and debt

We can help with advice and support on claiming the right benefits, managing debt or making a budget. Or check out our tips and links to help lower your fuel bills and make your money go further. 

Find out more

Lower fuel bills

Help’s available from your supplier or Sovereign if you’re struggling to pay your energy bills. See links to grants and schemes, plus what to do if your energy supplier goes out of business. 

Find out more

Money, jobs and training support

All you need to know about Universal Credit; help with money and debt; employment and training support (from looking for a job to better paid work or qualifications) plus help to get online.

Find out more