Repairs information
This section has information on our repairs service plus ‘how to’ guides and videos to help you with the upkeep of your home. There are also pages covering tips, such as how to avoid or defrost frozen pipes, caring for a new lawn and how to avoid or deal with condensation, damp and mould.
If your heating isn’t working properly and if it’s something simple, you might be able to fix it yourself with the advice on our gas and electric heating pages – rather than having to wait for an engineer to come to you.
As some repairs responsibilities and services vary depending on whether you’re a tenant or a shared owner/leaseholder, some information is split out separately for different customers. Head to these pages if you need more advice on repairs to communal areas or living in a new-build home.
Our repairs service
Find out what’s classed as an emergency repair, how to get ready for your appointment, how we monitor repairs and what to expect from our operatives and contractors.
SNG's Repairs Customer Promise
Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do – so we can get your repairs done quickly and efficiently.
Maintenance guides
Useful guides and videos on looking after your home, such as how to avoid frozen pipes, unblocking a sink or what to do if your heating’s not working, plus advice on condensation, damp and mould.
Repairs for tenants
Find out more about your repair responsibilities; kitchen and bathroom upgrades; what you need to know before making your own improvements; and advice on settling in to a new-build home.
Repairs responsibilities for shared owners or leaseholders
What repairs are Sovereign responsible for and what do you need to maintain yourself? Plus all you need to know about defects if you live in a new-build home.
Avoid condensation, damp and mould
More about how and why condensation forms, how to minimise it – and how we can help if it’s a more serious problem or you have rising damp or penetrating damp (such as from a leak or faulty roof).