Each season, we share information on some of the services we offer and focus on topics that are affecting customers.
Below you'll find links to all our service updates - which include information on cost of living support; our merger with Network Homes in October 2023; tips to reduce condensation, damp and mould during the colder months; building safety, and much more.
Service update issue 9 - November 2024
Read our ninth service update which includes information on getting winter ready, pension credit and winter fuel eligibility, our Tenant Satisfaction Measures, tips to reduce condensation, and more.
Service update issue 8 - July 2024
As well as sharing our Community Foundation survey, our eighth service update includes topics that you told us you'd like to know more about, including, cost of living support and home repairs tips.
Service update issue 7 - May 2024
Our seventh service update features information about our SNG In Bloom competition that launches on 28 May, the results from our customer engagement survey, 53 weeks of rent, and much more.
Service update issue 6 - February 2024
Read our sixth service update which included information about our customer engagement survey, free energy saving advice, insurance, preparing for appointments, video inspections and damp and mould.
Service update issue 5 - November 2023
Our fifth service update includes information on getting ready for winter, tips to reduce condensation, damp and mould, cost of living support, and more.
Service update issue 4 - August 2023
Our fourth service update included an update on the merger consultation and our quarterly report - April - June 2023.
Service update issue 3 - May 2023
Our third service updates includes an update on the introduction of our new localities model.
Service update issue 2 - March 2023
Find out more about damp and mould, the cost of living, fire safety and home contents insurance in our second service update.
Service update issue 1 - October 2022
Read our first service update which included useful information about the cost of living and a reminder about our services.