Sovereign Housing

A leading landlord

We offer a range of services, investing in communities, to help people and their neighbourhoods be the best they can be, focusing our efforts and investment where they’re needed most. This includes places where we have the most homes and the deepest roots in the community. But it also means working with new communities, bringing people together as new estates come to life.

We want to help people achieve their goals, today and tomorrow, and we worked with 23 schools last year to build aspiration and attainment in the next generation - from funding iPads and teaching assistants, to attending dozens of careers training days. These initiatives help boost awareness of the social housing sector while inspiring young people, who may well be future employees.

We’re also building strong operational foundations, so we can become an even smarter, more resilient organisation, delivering a better value for money service for our customers. 

A new CRM (Customer Relationship System) due to be implemented later this year, will ensure that we’re a truly joined-up business, with employees across the organisation having all the information they need at their fingertips, to solve problems first time and provide a great customer experience. 

We’ll link customer contact, tenancy management and home ownership teams together on one seamless system, giving teams a 360-degree view of the customer. We’re committed to safeguarding residents and their families, working with other local and specialist agencies should we spot any potential signs of domestic or economic abuse, county lines or cuckooing activity.

These new ways of working – across whole areas, rather than individual ‘patches’ – mean that we have more time to dedicate to those who need our support most. That’s why we were one of the first housing associations to make the Chartered Institute of Housing’s ‘Make a stand’ pledge to tackle domestic abuse, as well as working with specialist providers, such as the YouTrust, with homes and accommodation for people fleeing domestic abuse.

We’re also committed to tackling homelessness. As well as providing specialist homes and support in Basingstoke and on the Isle of Wight, we have signed up to the Commitment to Refer and take a Housing First approach in several areas.