Over the festive period, we operate revised opening hours. We'll be open again as usual from Thursday 2 January 2025. If you have an emergency repair while we are closed, please contact our Out of Hours team on 0300 500 0926*.
Opening times over Christmas
Tuesday 24 December - 8am to 1pm
Wednesday 25 December (Christmas Day) - Closed
Thursday 26 December (Boxing Day) - Closed
Friday 27 December - 8am to 6pm - Emergency only
Monday 30 December - 8am to 6pm - Emergency only
Tuesday 31 December - 8am to 4pm - Emergency only
Wednesday 1 January (New Years Day) - Closed
Thursday 2 January - 8am to 6pm
*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. (Calls from landlines and mobiles are included in free call packages).
Bin collections
Don't forget that the bank holidays may also impact on the collection of rubbish for your local area. You can check the bin collection schedule for your area on the Gov.uk website 
by entering your postcode.
If you live in a block, please help us keep bin areas as clear as possible by making sure all rubbish is correctly bagged and disposed of in the bins provided. Please do not leave any bulk waste in communal areas.
Our Going Green waste and recycling page also includes more helpful tips.
Contact us
We want to make it simple for you to tell us about something. The easiest way is to report it online, but we offer a variety of other ways to get in touch. In an emergency call 0300 500 0926.
Are you ready for winter?
With winter approaching, get tips to help you get the most out of your home and help reduce your energy costs where possible. There's also advice on support if you're struggling.
Cost of living support
From saving money on your weekly shop to support with debt advice or getting a job, we've brought together sources of support and advice to help you face rising costs.