Supporting you in your own home

Welcome to Sovereign Careline

**Careline provider scam call alert**

If you receive a call from anyone claiming to be from a Careline provider, please do not give them any personal details. If you're in any doubt please call us on 0300 5000 926.

Careline applications

Please note that we're not currently accepting new applications for Careline. If you've recently applied online, we'll be in touch. If you have any questions, please get in touch.

Sovereign Careline is a small organisation within Sovereign Housing Association dedicated to supporting older and vulnerable people living in their own homes. This allows our customers greater independence and freedom to pursue their own lifestyles than living in residential care.

This support is achieved through using high technology monitoring and communication devices in the customer's home. The customer can then easily summon help themselves.

These services are monitored by our highly trained and experienced operators from our care centre, based in Newbury. When our operators receive a call from a customer, they will take whatever action is required to deal with the situation. This could include: simply talking to and reassuring the customer, calling a neighbour or relative, calling a scheme manager or social worker or, when required, calling the emergency services.

Care alarms and how to apply

Peace of mind and help at the touch of a button. Details on how our care alarm service works and how to apply or arrange a demonstration.

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Standards of service

Read our mission statement for Careline and find details of the standards you can expect from our service.

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Charges and services

Information on our available services and the associated costs for each.

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Equipment

See an example of the kind of equipment routinely supplied by the care centre.

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Key-holding assistants

What you need to know if you become a key-holding assistant for someone with an emergency care alarm.

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We offer a range of housing services

Housing for older people

Housing for older people is our service for customers over the age of 55. We offer accommodation for those who may want to resize their living space or just reorganise their housing needs.

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Extra care housing

Getting older, living with a disability or having a care need, shouldn’t be a barrier to living a full, independent life, with a choice of appropriately designed, well located accommodation.

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Specialist housing

We provide a range of accommodation for people who need specialist support. From customers with care or support needs to those currently homeless or at risk of homelessness.

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