Debt Advice service

Money coaching sessions - now available across Hampshire

SNG, with support from the Hampshire County Council Household Support Fund, is offering money coaching sessions to SNG, Basingstoke & Deane customers, and all Hampshire residents.

These sessions will help participants understand their finances, improve money habits, learn about credit and debt, and create balanced budgets.

If you're a Hampshire resident, you can self-refer or ask an SNG member to refer you. To learn more and sign up, click here.

In the last year, our Debt Advice Service has helped over 1,200 customers in financial crisis save almost £860,000.

If you feel overwhelmed by debt and don’t know where to turn, SNG’s free Debt Advice Service can help. Our expert team provide confidential guidance and support – including help with writing off debt, obtaining charity grants, budgeting and reducing energy bills.

How to get started

We know it can be daunting to take that first step and contact us – but we are here to help. Get in touch and tell us about your situation, and we’ll handle the rest.

You can contact us in several ways:

  • Debt Advice Service direct line: 01173 170 701
  • The SNG Customer Service team (ask for the Debt Advice team): 0300 5000 926
  • Complete this short form Opens in new window and we will be in touch.
  • Send us an email with your name, contact information and address, as well as a short summary of your situation. 
  • You can also sign up to Lightning Reach Opens in new window- a one-stop-shop for financial support. You can look for grants, benefits, help with bills and local schemes you might be eligible for from multiple providers, and make a referral to our Debt Advice Service too. Fill out the application form and we will be in touch.

What action can you take today?

Father and son sitting at their kitchen table looking at a laptop

  • Struggling to pay your rent?

    We know it can be daunting to speak about debt, but we are here to help. 

    Talk to us 

    Tell us about your financial situation and we can figure out a plan to make it easier for you to pay your rent, or connect you with other organisations who can help. 

    Further advice can be found with Citizens Advice  or MoneyHelper.

  • Are your circumstances changing?

    Are you thinking about starting a new job and wondering how it might impact your financial situation or benefits? 

    Or perhaps you’re considering making some changes to your household budget?

    To see what effect changing your circumstances could have, fill in our Better Off Calculator.

  • Budgeting is key

    A budget will help you regain control of your finances, manage debt, and pave the way toward a debt-free future.

    Our Debt Advice Service can help you build a sustainable budget tailored to your unique circumstances – get in touch and we can get started. 

    Or you can build your own budget with the Government’s Money Helper Budget Planner or The Money Charity’s Budget Builder.

  • Beware of loan sharks 

    Loan sharks are unregulated, illegal lenders who take advantage of people in financial distress, trapping them in a vicious cycle of debt with extremely high interest rates and coercive tactics.

    If you've fallen victim to a loan shark or suspect someone is involved with loan sharks, it's crucial to seek help immediately. Contact us and we can guide you through reporting loan sharks to the appropriate authorities.

    Alternatively, you can contact the Police or organisations like Citizens Advice Bureau for further assistance and legal recourse. You can further information on Loan Sharks below:

Find out how we helped Mary