Information for private market rent customers
These pages include specific useful information and advice if you rent a home from us through private market rent.
There’s more about assured shorthold tenancies and how we hold deposits, as well as information on fire safety if you live in a block with communal areas.
There’s also useful advice on avoiding condensation, dealing with any defects (if you live in a newly-built home) and tips on what to do if you’re moving out.
Assured shorthold tenancies
An assured shorthold tenancy is the most common type of tenancy agreement if you’re one of our market rent customers.
How we hold deposits
If you’re a market rent customer, we take and hold a deposit which is registered with a government-approved scheme. Find out more about how your deposit is protected.
Fire safety for tenants
Lots of practical #GetFireSafe advice for tenants: from monthly checks to making an escape plan and avoiding the main causes of fire, plus extra tips on safety in flats and shared buildings.
Living in a new development
From moving in, looking after your new home and reporting emergencies, to learning about defects and lawn care, you'll find lots of useful information to help you settle in quickly and easily.
Tips on what to do when you're moving out
Find out what checks we’ll make and how to leave your home so that we can return your deposit without unnecessary delays or deductions - plus useful reminders.
Avoid condensation, damp and mould
More about how and why condensation forms, how to minimise it – and how we can help if it’s a more serious problem or you have rising damp or penetrating damp (such as from a leak or faulty roof).