Resident and Board Partnership

Joyce Ward

Joyce Ward is a resident and Chair of Sovereign’s new Resident and Board Partnership – a key part of how the organisation operates. She reports back regularly about items on the group's latest agenda and how residents are helping to influence what Sovereign does.

Joyce's meeting reports

The Resident and Board Partnership is made up of eleven residents who are volunteers and meet around six times a year to help influence our strategy, policies and service standards, as well as to monitor the quality and performance of our services.


The Partnership works with the Board to:


  • Help develop our strategy and direction.
  • Help develop resident-facing policies and initiatives, offering a resident perspective and making recommendations to the Board.
  • Recommend the performance indicators and targets for key landlord services.
  • Identify trends in performance, tracking issues and monitoring improvement plans.
  • Agree service standards and monitor service delivery taking into account resident feedback.
  • Request a scrutiny review where performance or feedback suggests further investigation. Then it reviews and supports the delivery of agreed actions.
  • Identify and review key risks for regulation, residents and to the sustaining of tenancies.
  • Develop and sponsor an ongoing training and capacity building programme for residents who'd like to engage with us.
  • Sponsor an annual event for all of our engaged residents.
  • Promote, collaborate and communicate the work of the Partnership to other residents through various communication channels.


 Our Resident and Board Partnership members

  • Chair - Joyce Ward
  • Andrew Adams
  • Linda Allsop

  • Francesca Best

  • Ian Capon

  • Judith Colby

  • Patricia Heslop

  • Andy Johnson
  • Peter Lucas
  • Dave Munnik
  • Jackie Puddifoot

  • Nick Williams
  • Attendee - Christine Turner (Board Member)